1. Parties
These terms apply to all services provided by HopeLine Therapy–Counselling and Coaching Services (organisation no. 935388589), registered at Strømsveien 66B, 2010 Strømmen. By booking individual or multiple sessions, you enter into a binding agreement for the delivery of the booked session as a client. By registering for courses, programs, memberships, or group sessions, you enter into a binding agreement for the delivery of the relevant service as a participant.

 

2. Services and Prices
HopeLine offers individual therapy and coaching sessions, courses, group programs, memberships, and downloadable digital resources. All service descriptions and prices are available on our website. Prices are listed in US dollars, but payment may also be made in other currencies, including British Pounds and NOK. All prices include applicable taxes, with no hidden payments.

 

3. Payment
Payment is made securely via Klarna, Vipps, bank transfer, credit and debit cards, PayPal, and any other payment methods made available on our website.

• Individual sessions and digital products must be paid in full at the time of booking/purchase.

•  Courses, programs, and memberships may be paid upfront or on a recurring basis, depending on the plan selected.

The payment schedule is displayed clearly at checkout.

 

4. Delivery of Services

• One-to-one sessions are delivered at the agreed time (online, by phone, or in person).

• Digital products are made available immediately after payment.

• Courses and programs begin on the date stated in the course description.

• Memberships/subscriptions provide access to the services described and continue until cancelled (see below).

 

5. Right of Withdrawal (Angrerett)
You have a 14-day right of withdrawal for online purchases, in accordance with Norwegian law.
Please note: if you choose to receive the service or digital content immediately (for example, booking a session within the next 14 days or downloading digital material upon purchase), the right of withdrawal is waived once delivery has begun. To exercise your right of withdrawal, email support@hopelinetherapy.com within 14 days of purchase.

 

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6. Cancellation and Rebooking

 Individual Sessions:

•  Appointments may be cancelled or rebooked up to 24 hours before the agreed time, free of charge.

• Cancellations made less than 24 hours before the appointment will be charged in full.

 

7. Courses and Programs:
Unless otherwise specified, registrations are binding. If rebooking or cancellation is possible for a specific course, the deadline and conditions will be stated in the course description.

 

8. Digital Products:
All purchases of downloadable content are final and nonrefundable once access has been provided.

 

9. Memberships and Subscriptions

Unless otherwise stated, our memberships and subscription plans have no binding period.
You may cancel at any time with one (1) month's notice from the date of cancellation. Fixed-term programs end automatically when the agreed period is completed.

 

10. Complaints (Reklamasjon)
We are committed to providing high-quality, professional services. If you feel something has not been delivered as agreed, please contact us at support@hopelinetherapy.com. In accordance with Norwegian consumer law, you are entitled to complain about services that are not delivered in accordance with the agreement.

 

Conflict Resolution
We aim to resolve any disagreement in a respectful and constructive way. If required, complaints may also be submitted to the Norwegian Consumer Council (https://www.forbrukerradet.no). If a dispute cannot be resolved amicably, it will be governed by Norwegian law and settled by the ordinary courts of Norway.

 

Contact Information
You can contact us at:

HopeLine Therapy–Counselling and Coaching Services
Org.nr: 935388589
Address: Strømsvein 66B

Email: support@hopelinetherapy.com
Telephone: +47 99320433, +44 (0) 7520644605