1. Introduction
At HopeLine Therapy–Counselling and Coaching Services (“HopeLine”, “we”, “us”), we take your privacy seriously. We are committed to safeguarding the personal information of all clients and participants and handling it in a lawful, respectful, and confidential manner. This Privacy Policy explains what information we collect, why we collect it, how it is used, and what rights you have under data protection legislation (including the General Data Protection Regulation – GDPR).

 

2. Who We Are
HopeLine Therapy–Counselling and Coaching Services
Org.nr: 935388589
Address: Strømsveien 66B, 2010 Strømmen
Email: support@hopelinetherapy.com

 

3. What Personal Data We Collect
We may collect and process the following personal information in order to provide our services:

• Full name

• Contact details (address, phone number, email)

• Booking information and payment details

• Information you choose to share with us during therapy/coaching sessions

• Participation information (e.g., when registering for a course or program)

• Communications and correspondence with us (email, booking forms, etc.)

 

4. Purpose and Legal Basis for Processing
We process your data in order to:

• Provide individual therapy and coaching services.

• Administer bookings, payments, and appointments.

• Deliver courses, programs, and digital resources.

• Communicate with you when you contact us

• Comply with legal and ethical obligations (including professional confidentiality).

The legal basis for processing is Article 6 (1)(b) GDPR (processing necessary for the performance of a contract) and, where applicable, Article 9 (2)(h) GDPR (processing necessary for the provision of health or social care).

 

5. How Your Information Is Stored
All information is stored securely. Client and booking details are stored using encrypted systems provided by Wix, which complies with GDPR standards. Notes and session information are kept confidential and handled in accordance with professional standards for psychologists, therapists, and counsellors.

 

6. Online Sessions
Online sessions may be conducted via Zoom, Google Meet, Whereby, or any other secure video platform agreed upon with the client. Thereby is GDPR-compliant, encrypted, and does not store audio or video content.

 

7. Sharing of Data
We do not share your personal data with third parties unless:

• You have given your explicit consent.

• We are required to do so by law and legal authority.

• It is necessary for the delivery of the service (e.g., payment providers such as Vipps, Klarna, or PayPal)

All third-party providers we work with are required to process your data securely and in accordance with GDPR.

 

8. Data Retention
We retain personal data only for as long as necessary to provide the service and to meet our legal and professional obligations. Session notes and client-related documentation are retained for the period required by applicable laws and ethical guidelines, after which they will be deleted or securely destroyed.

 

9. Your Rights
You have the following rights under data protection law:

• The right to access the personal data we hold about you

• The right to request correction of inaccurate information

• The right to request deletion of your data (within the limits of our legal obligations)

• The right to withdraw consent (if our processing is based on your consent)

To exercise any of these rights, please contact us at support@hopelinetherapy.com.

 

10. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time in order to reflect changes in our services or legal obligations. The most recent version will always be available on our website.

 

11. Contact
If you have any questions about this Privacy Policy or how we process your data, please contact us at

support@hopelinetherapy.com